top of page
We are committed to a clean and safe environment for our staff and those within our care!
Now with Locations in SC & NC!
Tel: 1-843-438-8077

FREQUENTLY ASKED QUESTIONS
Frequently asked questions
General
Heartful Hearts In Home Care is a licensed, non-medical home care agency proudly serving families across Horry, Georgetown, Marion, and Florence counties in South Carolina, as well as Brunswick County in North Carolina .
Our mission is to care for the whole person—addressing not just physical needs, but also emotional and social well-being. We understand that every individual is unique, which is why we tailor our services to meet the specific needs of each client. Our offerings include assistance with daily activities such as bathing, dressing, meal preparation, medication reminders, light housekeeping, and transportation to appointments. We also provide specialized care for individuals with Alzheimer's and other forms of dementia, ensuring they receive the attentive and respectful support they deserve.
At Heartful Hearts, we believe in building meaningful relationships with our clients and their families. Our caregivers are not only trained professionals but also compassionate individuals who are committed to enhancing the quality of life for those we serve. We strive to offer peace of mind to families, knowing their loved ones are in capable and caring hands.
Choosing Heartful Hearts In Home Care means choosing a partner who values dignity, respect, and heartfelt care. Let us help you or your loved one maintain independence and enjoy life at home with confidence and comfort.
Yes, at Heartful Hearts In Home Care, we specialize in providing compassionate, personalized care for individuals living with dementia and Alzheimer’s disease. Our dedicated caregivers are trained to support clients through every stage of memory loss with dignity and respect.Additionally, we provide specialized support to manage behavioral changes and ensure a secure environment, helping clients maintain their independence at home.
At Heartful Hearts, we understand the challenges families face when caring for a loved one with memory impairment. Our goal is to provide peace of mind by delivering reliable, empathetic care that enhances quality of life. Let us be your partner in navigating this journey, offering the support and expertise your family deserves.
At Heartful Hearts In Home Care, we understand that recognizing when a loved one needs additional support at home can be challenging. Our mission is to provide compassionate, personalized care that allows individuals to maintain their independence and dignity in the comfort of their own homes.
Here are some signs that may indicate it's time to consider in-home care:
1. Decline in Personal Hygiene and Appearance: If your loved one is neglecting personal care routines, such as bathing, grooming, or wearing clean clothes, it may suggest they need assistance with daily activities.
2. Difficulty Managing Household Tasks: Struggling with chores like cleaning, cooking, or grocery shopping can be a sign that additional support is necessary to maintain a safe and a comfortable living environment.
3. Memory Loss or Cognitive Decline: Frequent forgetfulness, confusion, or difficulty
managing medications and appointments could indicate the need for specialized
memory care services.
4. Mobility Issues and Increased Fall Risk: If your loved one has trouble walking, getting up from a chair, or has experienced falls, in-home care can provide the necessary support to enhance safety and mobility.
5. Social Isolation and Withdrawal: A noticeable decrease in social interactions or loss of interest in hobbies may point to emotional or psychological challenges that in-home caregivers can help address through companionship and engagement.
Choosing in-home care is a significant decision, and we're here to guide you through the process with empathy and professionalism. Our dedicated caregivers are committed to enhancing the quality of life for your loved one, providing peace of mind for the entire family. If you're observing any of these signs, we invite you to contact Heartful Hearts In Home Care for a personalized consultation. Together, we can develop a care plan tailored to your loved one's unique needs and preferences.
At Heartful Hearts In Home Care, we are committed to delivering exceptional, trustworthy care by meticulously selecting and continuously supporting our caregivers.
Comprehensive Vetting Process:
Our caregivers undergo rigorous screening, including:
• Extensive Background Checks: We conduct thorough national criminal background checks to ensure the safety and integrity of our clients.
• Drug Screenings: Pre-employment and post-employment drug tests are administered to confirm a drug-free workforce.
• Reference Verification: We verify professional references to assess the caregiver's experience and reliability.
• Licensing and Insurance: All caregivers are licensed, bonded, and insured, providing peace of mind to our clients.
Ongoing Training and Assessment
To ensure our caregivers provide the highest quality of care:
• Continuous Education: Caregivers participate in ongoing training programs, including specialized courses in dementia and Alzheimer's care, to stay updated on best practices.
• Regular Performance Evaluations: Management conducts routine assessments to ensure caregivers meet our standards of excellence and client satisfaction.
By implementing these stringent selection and training protocols, Heartful Hearts In Home Care ensures that our clients receive compassionate, competent, and reliable in-home care.
Understanding the distinction between non-medical in-home care and medical home health care is crucial when determining the appropriate support for your loved one.
Non-medical in-home care focuses on assisting individuals with daily activities to enhance their quality of life and maintain independence at home. Services typically include:
● Personal care assistance (bathing, dressing, grooming)
● Meal preparation and feeding assistance
● Medication reminders
● Light housekeeping and laundry
● Transportation for errands and appointments
● Companionship and social engagement
Medical home health care involves clinical and therapeutic services provided by licensed healthcare professionals, such as registered nurses, physical therapists, and occupational therapists. Services may include:
● Skilled nursing care (e.g., wound care, injections, IV therapy)
● Physical, occupational, or speech therapy
● Monitoring of vital signs and medical equipment
● Pain management and medication administration
Selecting between non-medical in-home care and medical home health care depends on your loved one's specific needs. If they require assistance with daily activities and companionship, non-medical in-home care may be appropriate. Conversely, if they need medical treatment or rehabilitation services at home, medical home health care would be suitable. At Heartful Hearts In Home Care, we specialize in providing compassionate non-medical in-home care tailored to each individual's needs. Our dedicated caregivers are committed to enhancing the well-being and independence of our clients in the comfort of their homes. If you have further questions or need assistance determining the best care option for your loved one, please don't hesitate to contact us.
At Heartful Hearts In Home Care, we offer flexible scheduling options to accommodate the unique needs of each client. Our services are available 24 hours a day, 7 days a week, ensuring that support is always accessible when needed.
Scheduling Requirements
To maintain consistency and provide high-quality care, we have a minimum scheduling
requirement:
● Minimum Shift Length: Each visit must be at least 4 hours long.
● Minimum Weekly Frequency: Services must be scheduled at least 3 days per week.
This structure allows us to effectively match clients with caregivers and ensures that our team can deliver attentive and reliable care.
We understand that every individual has unique needs. Our team works closely with clients and their families to develop personalized care plans that align with their specific requirements and preferences.
If you have further questions or would like to discuss your specific care needs, please don't hesitate to contact us. We are committed to providing compassionate and flexible in-home care services to support you and your loved ones.
At Heartful Hearts In Home Care, our commitment to client and family satisfaction is not just a promise—it’s a core value that drives everything we do. Serving families across Horry, Georgetown, Marion, Florence, and Brunswick counties, we pride ourselves on delivering compassionate, personalized care that enhances the quality of life for our clients and provides peace of mind to their families.
Our Commitment to Excellence
● Personalized Care Plans: We develop individualized care plans tailored to each client's unique needs and preferences, ensuring they receive the support they require to live comfortably and independently at home.
● Rigorous Caregiver Selection: Our caregivers undergo extensive background checks, drug screenings, and reference verifications. They are licensed, bonded, insured, and participate in ongoing education programs to maintain the highest standards of care.
● Field Manager Home Visits: To ensure the highest quality of care, our field managers
routinely visit clients' homes to assess caregiver performance, ensure compliance with care plans, and address any concerns from clients or their families.
● Open Communication: We maintain transparent and frequent communication with clients and their families, addressing any concerns promptly and adjusting care plans as needed.
Our mission is to deliver care that not only meets physical needs but also nurtures emotional well-being, allowing clients to live with dignity and independence in the comfort of their own homes.
If you have further questions or would like to discuss your specific care needs, please don't hesitate to contact us. We are here to support you and your loved ones every step of the way.
Yes, Heartful Hearts In Home Care is fully licensed and insured to provide non-medical in-home care services in both South Carolina and North Carolina. We are committed to upholding the highest standards of care and safety for our clients and their families.
Heartful Hearts In Home Care is fully insured and bonded, providing an extra layer of protection and peace of mind for our clients and their families.
1. Contact Us
Reach out to discuss your care requirements:
● South Carolina Office: 2609 Shoffner Road, Conway, SC 29526
📞 (843) 438-8077
● North Carolina Office: 1790 Queen Anne Street, Sunset Beach, NC 28468
📞 (910) 579-2273
● Email: Seemone@heartfulhearts.com
2. Schedule a Free Consultation
Our team will arrange a visit to assess your loved one's needs and develop a personalized care plan.
3. Begin Care
Once the care plan is finalized, we'll introduce a dedicated caregiver who meets your loved one's requirements.
4. Ongoing Support
We maintain open communication with clients and their families to ensure satisfaction and adjust care plans as needed. At Heartful Hearts In Home Care, we don't just say we care—we live it every day. Our mission is to provide heartfelt, professional care that allows your loved one to thrive in the comfort of their own home. If you have further questions or need assistance, please don't hesitate to contact us. We are here to support you and your loved ones every step of the way.
Heartful Hearts In Home Care is a licensed, non-medical home care agency proudly serving families across Horry, Georgetown, Marion, and Florence counties in South Carolina, as well as Brunswick County in North Carolina.
Our dedicated team provides compassionate, personalized care tailored to meet the unique needs of each client, ensuring comfort and peace of mind for families throughout these regions. If you or a loved one reside in these areas and are seeking in-home care services, please don't hesitate to contact us. We are here to support you every step of the way.
bottom of page
%20V2.png)
